Return Policy | MONDSUB

Return Policy

Contact us before sending anything back. Items returned without approval may not be accepted.

We accept return requests within 30 days of delivery for eligible items. To start a return, email hello@wayfairusa.com or contact us through WhatsApp with your order number, checkout email, item name, and reason for the request.

Eligible items must be unused, unopened, undamaged after delivery, and in original packaging with accessories, tags, labels, and inserts included when applicable.

Opened, used, damaged-after-delivery, personalized, final-sale, food or candy, hygiene-sensitive, surprise, blind box, opened collectible, or incomplete items may not qualify for return unless support confirms a product issue, shipping issue, or other exception.

If tracking shows that an order was delivered and you want a refund, the item may still need to be returned before a refund can be completed, unless we confirm another resolution in writing.

Customers are responsible for return shipping unless the return is caused by our mistake, a damaged item, an incorrect item, or another issue we confirm. Use a trackable shipping service for approved returns.

This policy does not limit any rights you may have under applicable consumer protection laws.