Returns & Exchanges

Returns & Exchanges

Contact us before sending anything back. Items returned without approval may not be accepted.

Return requests for eligible items must be made within 30 days of delivery. Items must be unused, unopened, undamaged after delivery, and in original packaging with accessories, tags, labels, and inserts included when applicable.

Some items are not eligible for return or exchange, including opened or used items, personalized or custom items, final-sale items, gift cards, food or candy, hygiene-sensitive items, blind boxes, surprise items, opened collectibles, and items with missing packaging or parts, unless support confirms a product issue, shipping issue, or other exception.

Customers are responsible for return shipping unless the return is caused by our mistake, a damaged item, an incorrect item, or another issue we confirm.

For orders marked delivered by the carrier, we may review tracking, delivery scans, delivery photos where available, shipping address records, order history, and customer communications before approving a refund or replacement.

If a return or exchange is approved, we will send the next steps by email.

This policy does not limit any rights you may have under applicable consumer protection laws.