Shipping

Shipping Policy

We currently ship to addresses in the United States.

Processing time

Orders are usually processed within 7 business days. Processing time is separate from carrier transit time. During high-volume periods, processing may take longer, but we will do our best to keep you updated.

Delivery time

Delivery timing depends on the destination and the carrier shown at checkout. Any delivery dates or timeframes are estimates unless a guaranteed service is clearly stated at checkout.

Shipping promotions

We offer free standard shipping on qualifying US orders when the promotion is shown at checkout or in the cart. If a free-shipping threshold applies, the current offer shown on the storefront or at checkout controls.

Address changes

Please make sure your shipping address is complete and correct before placing your order. If you need to update your shipping address, contact us as soon as possible at hello@wayfairusa.com or through WhatsApp.

Once an order has been fulfilled or handed to the carrier, address changes may no longer be possible. We are not responsible for packages delivered to an incorrect or incomplete address entered at checkout.

Delays, missing packages, and delivery issues

If your order is delayed, missing, damaged, leaking, or incorrect, contact us with your order number at hello@wayfairusa.com. Please include photos when the package or item arrives damaged, leaking, wrong, or incomplete.

For orders marked as delivered by the carrier, we may review carrier tracking, delivery scans, delivery photos where available, shipping address records, order history, and customer communications before issuing a refund or replacement.

Returned, refused, or undeliverable packages

If a package is returned to us because of an address issue, refusal, failed delivery attempt, or carrier hold expiration, we can help reship it or review it under our return policy after the package comes back to us. Additional shipping fees may apply.

Order cancellations and shipment status

An order can usually be cancelled only before it has been processed, packed, fulfilled, or handed to the carrier. Once the package is already on the way, it may need to be handled as a return after delivery.

This policy does not limit any rights you may have under applicable consumer protection laws.