Shipping FAQs | MONDSUB

Shipping FAQs

Where can WayfairUSA ship?

We currently ship to eligible addresses in the United States. Available shipping options and rates are shown at checkout before payment.

When will my order ship?

Orders are normally processed within one day. Weekends, US holidays, high-volume periods, address verification, fraud review, weather, or product availability may extend processing.

Will I receive tracking?

Tracking information will be sent when available after your order ships.

Can I change my address?

Contact us as soon as possible. Once an order has been fulfilled or handed to the carrier, address changes may no longer be possible.

What if tracking says delivered?

For orders marked delivered by the carrier, we may review tracking, delivery scans, delivery photos where available, shipping address records, order history, and customer communications before issuing a refund or replacement.

What if my package is delayed, damaged, or missing?

Email hello@wayfairusa.com with your order number, carrier updates, and clear photos if the item or package arrived damaged, wrong, or incomplete.